Скачать или смотреть Kraus-Anderson Insurance’s Journey to a Modern RMIS: Enhancing Client Experience with Aclaimant

How does a leading insurance agency modernize its risk management stack without disrupting 15 years of client data?

In this Aclaimant Fireside Chat, we sit down with Hope Anderson, Vice President of Client Experience at Kraus-Anderson Insurance, a top-tier agency based in the Midwest. Hope details their strategic pivot from a legacy, proprietary SharePoint portal to a comprehensive Risk Management Information System (RMIS) powered by Aclaimant.

🎬 What You’ll Learn in This Episode: Kraus-Anderson faced a critical "Build vs. Buy" decision in 2022 when Microsoft ended support for their internal platform. Hope shares the step-by-step story of their year-long vetting process, why they moved away from being "IT people," and how Aclaimant beat out four other competitors to become their technology partner.

This conversation is a blueprint for insurance brokers and risk managers looking to leverage technology for Workers' Compensation, General Liability, and OSHA compliance.

🔥 Key Discussion Points:

The Challenge: Moving on from a 2014 proprietary SharePoint portal.

The Vetting Process: Why Aclaimant was chosen over 4 other RMIS vendors.

Scope Expansion: Moving beyond just Work Comp to manage Property, Auto, and GL claims.

Implementation Success: Migrating 100+ clients and historical data in just 3 months.

Future Trends: The push for a "Single Source of Truth" and AI-driven data aggregation in 2026.

⏱️ Timestamps:

0:00 - Introduction & Hope Anderson’s 20-year career in claims consulting.

1:50 - The history of Kraus-Anderson’s proprietary claims portal (2009–2022).

3:25 - The "Build vs. Buy" Dilemma: Why maintaining internal tech became unsustainable.

5:10 - The Vetting Process: How Aclaimant won the partnership at the 11th hour.

8:15 - Expanding Capabilities: Handling Multi-Line Claims (GL, Auto, Property).

10:45 - Implementation Case Study: Going live in under 90 days.

12:10 - Post-Implementation Support: The value of dedicated Customer Success.

15:30 - The Future of Insurtech: AI, Custom Dashboards & Data Aggregation.

📍 About Kraus-Anderson Insurance: Headquartered in Minneapolis, Kraus-Anderson Insurance is an integrated agency delivering innovative risk management and insurance solutions. They specialize in construction, real estate, manufacturing, and more, helping employers manage the financing and prevention of claims through specialized groups like CompTrol.

🔗 Resources & Links:

Learn more about Aclaimant's RMIS Solutions: https://www.aclaimant.com

Visit Kraus-Anderson Insurance: https://www.kainsurance.com/

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