Keynote Speakers - Quality Customer Service and with Catherine DeVrye

http://empowermentinstitute.com.au

Tried and true as a professional speaker for 15 years on 5 continents. Offering a 100% money back guarantee, Catherine works to YOUR brief-combining Gen Y energy with Baby Boomer experience. If you're after a speaker with the 'street cred' to deliver the results YOU want, read on...

Catherine is a best-selling author of 7 non-fiction books & winner of the Australian Executive Woman of the Year Award. She is an outstanding communicator with proven international management experience in the private & public sectors-speaking globally on service, change & turning obstacles to opportunities in our professional and personal lives.

Her autobiography, Who Says I Can't? was released by Random House in 2005 & nominated for the National Biography Award. On the cover, Bryce Courtenay says: 'story of hope & perseverance-when's the movie?'

Other best sellers, translated into over a dozen languages, include Hope Happens!...Words of Encouragement for Tough Times, Hot Lemon & Honey...Reflections For Success in Times of Change, Good Service is Good Business & The Customer Service Zoo.

A former IBM executive, Catherine held roles in sales, marketing, communication & management development & spent 2 years in Tokyo as Asia Pacific Headquarters Human Resource Manager.

An Australia Day ambassador, she was a former board member of the 3rd largest police service in the world, past CEO of Young Achievement Australia & worked for Ministers of Consumer Affairs, Education and Sport where in establishment of Life. Be In It fitness campaign.

One of the most sought after speakers in Australia today, she has cycled over the Andes, climbed 20,000' to the summit of Mt Kilimanjaro...and given the honor to carry the Olympic Torch on the day of the opening ceremonies of the Sydney 2000 Olympics-& has a heart warming story of her personal journey from an orphanage in Canada.

Catherine holds a Master of Science degree & has attended short course

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