Скачать или смотреть What Metrics Help Define Customer Experience Problems?

Uncover the critical metrics that can illuminate and define common customer experience problems within your organization. This guide will help you understand which data points truly matter when assessing customer satisfaction and operational efficiency.

In this video, you will learn how to:
► Identify the core metrics that directly reflect customer sentiment and pain points.
► Utilize data to move beyond anecdotal evidence and pinpoint specific CX issues.
► Differentiate between leading and lagging indicators for effective problem-solving.
► Build a clear, data-driven picture of your customer's journey and challenges.


#CXMetrics, #CustomerExperience, #CustomerSupport, #BusinessGrowth