Скачать или смотреть AWS Support's Rapid Incident Management - Ingesting Alerts from ServiceNow | Amazon Web Services

This video provides an overview of AWS Support's rapid Incident Management process, demonstrating how it integrates with third-party ITSM service - ServiceNow. It walks through how a critical application alarm logged in as an incident in ServiceNow automatically converts into a high severity outbound AWS Support case for rapid incident management.

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