Скачать или смотреть Enhancing Customer Support and Sales With Secure Salesforce File Sharing

Frank Balonis, CISO and SVO of Operations at Kiteworks, outlines how to empower customer support and sales teams with Kiteworks’ secure Salesforce file sharing plugin. The Salesforce plugin allows support technicians and customers to quickly transmit confidential and sensitive information related to their system to resolve any issues.

With the plugin integrated with Kiteworks, a support technician can request a file and any information they want from the support ticket. That information is being requested from the Kiteworks platform to the customer. Once the customer uploads that information, the support engineer can quickly grab the information related to that support case, as it’s put right within the support case in Salesforce.

#Kiteworks #cybersecurity #compliance #customersupport #salesforce #filesharing

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Kiteworks enables organizations to effectively manage risk in every send, share, receive, and save of sensitive content. To this end, we created a platform that delivers content governance, compliance, and protection to customers. The platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of their organization, significantly improving risk management while ensuring regulatory compliance on all sensitive content communications.

With on-premises, private cloud, hybrid, and FedRAMP deployment options, the Kiteworks platform provides the security and governance C-suite leaders need to protect their organizations, mitigate risk, and adhere to rigorous compliance regulations such as NIST CSF (National Institute of Standards & Technology Cybersecurity Framework), HIPAA (Health Insurance Portability and Accountability Act), SOX (Sarbanes-Oxley Act), GDPR (General Data Protection Regulation), GLBA (Gramm-Leach-Bliley Act), and FISMA (Federal Information Security Management Act), among others.