Emerging Technology Trends Empowering Agents

In this webinar hosted by Peter Ryan BPO Advisor from Ryan Strategic Advisory, we delve into the customer and brand perspectives, and how the race for innovation in the world of customer service can best be tackled to benefit all. Matt Bruno, Chief Revenue Officer at Laivly and Hans Zachar, Group Chief Technology Officer at Nutun, discuss:

· Why there’s a growing trend in consumer sentiment that self-serve options just can’t perform to the full potential of agents
· The two main philosophies that leading brands are taking on regarding CX: divest or invest?
· How roadmapping innovative technologies into CX operations is the solution that can make everyone happy