Скачать или смотреть Ron Mills, Definity & Anand Nimkar, Deloitte | Google Cloud Next '24

Ron Mills, VP at Definity, and Anand Nimkar, chief architect at Deloitte, discuss the application of generative AI in contact centers with theCUBE Research analysts Rebecca Knight and Savannah Peterson during Google Cloud Next 2024. They explore how AI can streamline operations and improve customer interactions by automating routine tasks, thus allowing more meaningful human engagements.

Get insights into what you might have missed at Google Cloud Next https://siliconangle.com/2024/04/19/t...

In addition, they talk about the transformative impact of AI on customer service operations and efficiency improvements. Mills and Nimkar also highlight significant advancements in AI that support better client interactions and agent efficiency, showcasing how generative AI is integrated into practical applications to enhance both customer and employee experiences at Definity.

Check out the full article https://siliconangle.com/2024/04/16/d...

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