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Job Name - Amazon Virtual Customer Service Associate

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How to apply?
Step 1: Candidate needs to visit https://jobs.amazon.in or https://amazon.jobs and search for the relevant opportunities
Step 2: Complete the application for the desired role and the assessment process in one sitting.

Open Roles & Current Hiring Locations:
We are currently hiring for Virtual Customer Service Roles at Madhya Pradesh (International Phones), Maharashtra (International Phones), Punjab (International Phones), Karnataka (International Phones), Rajasthan (Domestic Phones – English Hindi)

MANDATORY SYSTEM REQUIREMENTS
MACHINE: Only use Desktops/Laptops. Do not use Mobile Devices.
WEBCAM/MIC: Webcam and Mic are mandatory
BROWSER: Google Chrome (latest 5 versions); No beta versions
COOKIES & POPUPS: Must be enabled
OS: Windows 8/10/11, macOS 10.9+, Ubuntu Linux latest
RAM/CPU: 8 GB+ RAM, 13 5th Generation 2.2 Ghz or higher
INTERNET: Stable 2 Mbps or more; Try using Broadband
VPN/PROXY: Must be disabled

What qualifications do we need from you?
Minimum age: 18 years old
Have the right to work in India
Strong communication skills in English (both written and oral fluency)
The availability to work varying shifts from Monday to Sunday within the operating hours
Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
From a technical perspective, a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI).

What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers

What strengths will you bring?
Hard-working, articulate, and detail-oriented
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

Medical insurance
Pension plan
Internet allowance
Lifestyle benefits and retail discounts through our Amazon Extras program
Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.

If successful, we will contact you about next steps!