Скачать или смотреть Office Issues Management Dashboard in Excel

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📌 Streamline Your Office Issue Management with This Excel Dashboard!

Managing office issues efficiently is crucial for smooth operations, employee satisfaction, and timely resolution. The Office Issues Management Dashboard in Excel is a ready-to-use solution that allows managers to track, analyze, and resolve office-related requests across departments, channels, and locations.

Whether you’re handling IT tickets, HR requests, facility issues, or general administrative concerns, this dashboard ensures no request gets lost, delayed, or overlooked.

Key Features:

1️⃣ Overview Sheet

High-level snapshot of total requests, average response and resolution times, escalation %, and employee satisfaction.

Charts for requests by priority, status, month, and overall resolution %.

2️⃣ Department Analysis Sheet

Evaluate resolution %, average resolution time, and total requests by department.

Compare open vs. closed issues for departmental efficiency.

3️⃣ Channel Analysis Sheet

Monitor requests by reporting channel (email, portal, phone, etc.)

Track response times, escalation %, and unresolved requests by channel.

4️⃣ Issue Type Analysis Sheet

Categorize issues to identify recurring problems

Measure resolution %, satisfaction rating, and escalated cases by type

5️⃣ Location Analysis Sheet

Compare offices or branch locations

Track total requests, average satisfaction, escalations, and resolution times

6️⃣ Data Sheet

Input all requests with structured columns for priority, status, department, channel, type, location, response time, resolution time, satisfaction rating, and escalation
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