Lunch, Learn, & Share: Customer Service Mindset

Customer service extends far beyond the realm of employees who directly interact with customers. It is a collective responsibility that involves every team member, regardless of their position. Every employee contributes to the overall customer experience.

With the help of Gallie Munoz, Customer Experience Supervisor at ClearVision Optical, we’ll explore the interconnected roles all employees play in shaping the customer journey. We’ll also dig into strategies to help every teammate recognize their impact.

Gallie will share ClearVision’s best practices for fostering a customer-centric culture. Then, we’ll open up the floor for a large group conversation. Join us for a collaborative dialogue where you can share your experience, and learn from other Small Giants.