Скачать или смотреть What Service Packages look like when CHARGING for CS

#monetize #packages #customersuccess

Whether you currently monetize your Customer Success services or hoping to be able to charge customers for these services soon - This video is a must-watch!

In this video, Adi Aloni, VP of Customer Success at Folloze, breaks down how she structured her Customer Success service packages in detail.

◽️ Pricing levels of different packages for Folloze's Customer Success

◽️ Step-by-step overview of the customer success packages creation process

◽️ Handling pushback from customers when you first monetize and launch your new customer success packages

◽️ How to avoid a pushback from your SALES team when you monetize your customer success

◽️ Key components to add to your Customer Success packages to ensure customer value and high opt-in rates

Comment down below with any benefits you've seen after you started to monetize Customer Success.

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👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are three powerful ways I can help you fast-track success while avoiding common pitfalls:

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Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needle—so you can scale smarter and accelerate revenue growth.

Click here to download the workbook:
🔗 https://unlock.thecustomermethod.com/...


2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨

Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact.

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3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?

Building and running a customer success practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS team—without the guesswork and costly missteps of figuring it out alone.

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Additional Resources

📑 Blog: Charging for Customer Success Services
https://bit.ly/39inJsw

⏬ Download this Cheat Sheet: Step-by-Step Guide on How to Approach Charging for Customer Success:
https://www.csmpractice.com/charging-...

📚 Donna Weber: Onboarding Matters
https://www.amazon.com/Onboarding-Mat...

Watch the video now!

00:00 Intro
01:30 The Journey
02:40 Monetize Considerations
03:34 Key Resources
04:26 Packages & Pricing
10:07 Design Process
16:07 Annual Cost
17:03 Customer Pushback
19:09 Revenue Tactics
20:02 Sales Pushback
21:36 Added-Value Components