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How to Create Service Catalog Items in Freshservice

In this video, we show you exactly how to create service catalog items in Freshservice to standardize and simplify the process for requesting IT services and assets. We guide you through navigating the service catalog administration, defining request forms, configuring approval workflows, and linking relevant fulfillment tasks.

Creating clear and comprehensive service catalog items in Freshservice is crucial for improving the user experience, automating the delivery of standard services, and reducing the workload on the support team by channeling requests efficiently. We discuss the importance of carefully designing the request form fields to capture all necessary information upfront and establishing the appropriate approval hierarchy to maintain governance over service delivery.

Technical Specs: Software: Freshservice; Feature: Service Catalog & Request Management

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