Retail Speaker Doug Stephens: Customer Engagement Is the Key to Success

Описание к видео Retail Speaker Doug Stephens: Customer Engagement Is the Key to Success

Every retailer agrees that customer experience is crucial, but very few really know how to implement it. "We have to allow customers to feel like they're not just walking into a different store, but walking into a different world," says Doug Stephens, one of the world's foremost retail speakers and consumer futurists.

More about Doug Stephens: http://www.thelavinagency.com/speaker...

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