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A common misconception in knowledge management projects is that technology will take care of everything for you. People sometimes think the technology will be so compelling that an instant community of knowledge sharers will spontaneously emerge. But, it doesn’t work that way in reality.

Technology is absolutely necessary, of course, but it’s actually not the most important factor in a successful knowledge management project. The most important thing when launching information management projects is finding ways to connect people to the platform. Well-planned community building and user engagement strategies are key.

But how do you help people engage with information in a productive, meaningful way? How do you build a community through knowledge management?