Скачать или смотреть Webinar - B2B Tech Research Series Vol. 2 P&C Agents' and Brokers' Use of Technology

In the live webinar presented on Tuesday, September 9, 2025, Kristina Witzling, EVP and P&C Insurance Practice Lead, introduced Zeldis’ recent thought leadership research that explores a range of topics related to P&C agents’ and brokers’ use of technology. Kristina shared what we’ve learned from our in-depth interviews with agents' and brokers', including:

-How agencies use technology in their interactions with customers, and ways these technology solutions have evolved over time
-The importance of technology in interactions with carriers across a wide range of touchpoints, including quoting and policy service
-Pain points, gaps, and unmet needs in technology solutions, both in client interactions and connectivity with carriers
-The emerging role of GenAI for agencies and brokerages, and the ways AI is changing agency operations
-Expectations for the future of the digital experience, and key needs from carrier partners