Скачать или смотреть Employee-First Outsourcing: Dr. Hui Wu-Curtis on CX, Impact Sourcing & Human-Centered BPO

What happens when a contact center outsourcing company is built around people first?

In this episode of The Tech Matchmaker, Gina sits down with Dr. Hui Wu-Curtis, Founder and CEO of SupportU, to discuss how decades in the contact center industry evolved into advocacy for women, purpose-driven leadership, and an employee-first approach to outsourcing.

Dr. Wu-Curtis shares her journey from the brand side to founding SupportU, why leadership experience on both sides matters, and how the company leverages technology — including AI — to augment human potential rather than replace it. The conversation also explores SupportU’s work in emerging markets, including Ethiopia, and how meaningful employment opportunities drive both social impact and operational success.

If you lead CX, operations, or outsourcing strategy, this episode provides a thoughtful look at how values, accountability, and results can coexist.

Timestamps
00:00 – Welcome
00:55 – Meet Dr. Hui Wu-Curtis
01:41 – From frontline to contact center leadership
02:30 – Purpose, advocacy, and women in CX
03:00 – Why SupportU was founded
04:22 – Employee-first BPO design
04:59 – What truly differentiates SupportU
05:58 – Impact sourcing and Ethiopia success story
07:59 – AI, automation, and evolving human roles
09:13 – Founder lessons and leadership insight
10:47 – Human potential and purpose
11:10 – SupportU’s philosophy and client approach
11:52 – How to learn more

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📩 Want to learn more about SupportU?
Reach out to Gina Gibson at [email protected]

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