Скачать или смотреть Bukit Vista | Startup MasterClass - Team Leadership | Hatem Zidan - Team Lead CX at Uber

Our Bukit Vista team updates with the latest news and happenings in our company. We're becoming the most innovative hospitality company in the world, one day at a time.

Hatem Zidan comes to us today from Egypt, where he once worked as a Team Lead at Uber. We learn tips about leading a customer support team from the ground floor. Mr. Zidan began as one of the first 30 employees at Uber Egypt. During that time, he led more than 27 agents to serve riders & drivers on Uber's network.

We learn about setting the right meeting structure, developing loyal employees, managing underperformance, and the evolution of employee experience.

Read the supporting notes here:
https://paper.dropbox.com/published/B...

Are all the topics above interesting? Keep watching our videos to get authentic tips on how to grow a business in an innovative hospitality era.