Скачать или смотреть How to Create Remarkable Experiences

0:00 Introduction
1:40 Where Dan would eat for his last meal in Chicago
2:39 What is the most common response to a positive experience?
4:26 You mentioned in your book that the bar for customer experience is very low. Why is that?
8:46 Can companies achieve CX perfection? What should they do instead?
13:52 What does it mean to be wiser?
17:01 I didn’t expect witty in there? Why witty? What’s your favorite example of being witty?
24:03 What is the most important factor in a customer’s loyalty? (Reducing Effort)
25:34 Where are pain points most likely in a customer’s journey?
28:35 Explain his new book in 30 seconds

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Scheduling can be very time-consuming, going back and forth on dates and times, which is why I lean on Calendly to do the scheduling for me. This probably saves me two hours per week.
Calendly is the modern scheduling platform that makes “finding time” a breeze. When connecting is easy, your teams can get more done.

I signed up to become an affiliate so that I could share it with you. Zero pressure, but I can't recommend it enough: https://calendly.grsm.io/getstarted
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ABOUT NICK GLIMSDAHL
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BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendations here: https://press1fornick.com/books/

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VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/

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OK, But Who Is This Dan Gingiss Guy?
He’s a customer experience speaker who’s got the professional credentials, but he’s also a fun-loving human who is passionate about creating a remarkable experience wherever he goes.

Some fun facts about Dan Gingiss:

He is a licensed bartender who makes a mean gin martini but also a secret-recipe cherry cosmo
He has sung the National Anthem with a group at three Major League Baseball stadiums
He owns five vintage pinball machines and an original Galaga machine
He is the father to two teenagers and a senior rescue dog
He has traveled to more than 35 countries and more than 35 U.S. states
He is a lifelong, die-hard Chicago Cubs and Chicago Bears fan
He plays in a summer softball league and was a league bowler for more than a decade
He spent a summer as a vendor at Wrigley Field and Comiskey Park in Chicago