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In this free online communication training video, 3 secret power phrase questions for persuasion, interrogation, communication coach Dan O'Connor focuses on 4 things--to be used particularly if you need answers to questions regarding the behavior of a loved one:
:37 Blacklight Questions
6:34 The Interrogator
11:24 The Tag Question
15:50 Danger Phrases and Power Phrases For Home
16:08 Very Unique
17:05 Honestly
18:28 Danger Phrases for Work
18:31 That's Not My Job
20:00 I'll Try
21:45 The Cry Baby
27:10 Communication Principle of the Week: Don't Let Facts Get In the Way of the Truth
Danger and Power Phrases for the Week
Dealing with Difficult People Strategies for the Week Communication Principle of the Week
Professional Communication Skills for the Week:
BLACKLIGHT QUESTIONS:
What they are: Questions that uncover false objections. These are used when someone objects to something you are saying, proposing, or selling. They begin with the lead-in line "How important is _____________ to you." For example, a Realtor is showing a home, and the client says, in a disappointed tone--"I notice there is no fireplace." To determine whether this is truly a deal-killer--i.e. a real objection, the Realtor need only ask: "How important is a fireplace to you?". . .more in the lesson

THE INTERROGATOR:
What it is: A strategic approach to gathering information. Whenever you find yourself needing to gather information--whether at home or at work--use the following pattern, remembering that a closed-ended question will be answered with a specific one or two word response (frequently Yes or No) whereas the open-ended question demands a complete answer that can't be answered simply Yes or No. (The open- ended question frequently begins with Why or How.) Ask:
1) Closed-ended question
2) Closed-ended question
3) Closed-ended question
4) Open-ended question
For example, “Marty, you had some trouble at school today, is that right? What was it that you say someone stole from you? Did you end up getting into a fight with Stuart? Tell me about how the fight started.”
TAG QUESTIONS:
What they are: Questions used to get people into the habit of saying “yes” to you, therefore creating a “yes” momentum. Make a statement, preferably one that is very easy to agree with, and use the tag "isn't it?" or something equally simple. By doing this, you are establishing a bond with the other person--uniting yourselves as like-thinking people. For example, you might say: "It's a beautiful day today, isn't it?" "A three hour movie is a little long, don't you think?" "He yells quite a bit when he's giving instructions, don't you agree?" "Sixty thousand dollars is a little much for a second car, wouldn't you agree?" "It looks like rain, doesn't it?"


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