Скачать или смотреть Workforce Optimization for Customer Service | Add a service channel in Channel Management

Demonstrates using Channel Management in Workforce Optimization for Customer Service to add and configure a service channel.


Chapters:
00:00 Intro
00:00 Add service channel
00:00 Add queue to channel
00:00 Set up channel KPIs

#servicenow #servicenowdemo #wfoforcustomerservice #wfolandingpage

Role required: sn_channel_mgmt.admin

This video was recorded in the Vancouver release.

For more information on adding and configuring a service channel in Workforce Optimization for Customer Service, see:

ServiceNow product documentation:

Service channels: https://www.servicenow.com/docs/bundl...

Setting up service channels and queues: https://www.servicenow.com/docs/bundl...


ServiceNow Training and Certification:
http://www.servicenow.com/services/tr...

ServiceNow Community:
https://community.servicenow.com/comm...

ServiceNow TechBytes Podcast:
https://www.servicenow.com/community/...

For general information about ServiceNow, visit: http://www.servicenow.com/