Скачать или смотреть Holiday retail trends 2025: Turning stress into customer loyalty | Deloitte Insights

Holiday retail trends this year reveal how retailers can turn shopping stress into lasting customer loyalty. Explore the 2025 Deloitte Holiday Retail Survey: https://www.deloitte.com/us/en/insigh...

🎁 From delivery delays to digital overload, Deloitte’s latest survey of more than 4,000 US consumers uncovers the biggest frustrations shaping the holiday shopping experience. With budgets down 10% year over year, every interaction matters more than ever.

Michael Jeschke, retail and consumer products leader at Deloitte Consulting LLP, explains how retailers can simplify experiences, strengthen loyalty, and make shopping joyful again.

✨ What you will learn:
• Top consumer frustrations driving change this season
• Practical ways to simplify the path to purchase
• Strategies that turn stress into stronger customer relationships

Executive takeaway: Simplifying shopping and building trust can help retailers win hearts—and wallets—this holiday season.

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