Скачать или смотреть Frost Bank EVP of Consumer Strategy & Digital, Laura Miller, on delivering greater CX

Frost Bank EVP of Consumer Strategy & Digital, Laura Miller, discusses delivering greater customer experiences through the power of technology

Laura Miller is EVP of Consumer Strategy and Digital at Frost Bank. An employee at the bank for almost 20 years, Laura first joined Frost Bank’s IT group, supporting it in its bid to build an inaugural version of its digital banking platform.

Today, Frost Bank has built and manages its own consumer banking platform, as opposed to leveraging the support of a third-party reseller platform. Its proprietary platforms include a mobile application too, another area where Laura has supported development.

Throughout her tenure Laura has held numerous roles, including managing digital marketing and leading product, before shifting to her current position in digital and strategy.

“My role today sees me create strategies around emerging technologies and digital experiences,” she says.


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