Скачать или смотреть What Makes A Good Customer Effort Score?

Ever wondered what truly defines an effective Customer Effort Score (CES) and how it impacts your business? This video dives deep into the nuances of CES, exploring the key elements that contribute to a truly 'good' score.

In this insightful discussion, you will learn:
► The fundamental principles behind calculating and interpreting Customer Effort Score.
► Key factors that elevate a mediocre CES to an excellent one.
► Practical strategies to reduce customer effort and improve overall satisfaction.
► How to leverage CES data to drive meaningful operational improvements.
► The long-term business benefits of focusing on customer ease and simplicity.


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