ServiceNow Telugu Series - Episode 26 | Order Guide | ServiceNow Telugu Videos

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In ServiceNow, an "order guide" refers to a feature that allows users to create and manage a structured list or catalog of items that can be requested or ordered through the ServiceNow platform. This feature is often used in the context of service catalog management and can be especially useful for streamlining and organizing the request process for various products or services within an organization.

Here's a general overview of how an order guide works in ServiceNow:

Catalog Items: The order guide typically contains a set of catalog items. These catalog items represent the individual products or services that users can request.

Structured Ordering: Order guides provide a structured way to present and order multiple items together. Instead of requesting each item individually, users can use an order guide to select and order a group of related items in a single request.

Customization: ServiceNow allows administrators to customize order guides to suit the specific needs of their organization. This may include defining the items in the guide, specifying quantities, setting default values, and configuring the workflow for approvals and fulfillment.

Workflow Automation: Order guides often integrate with ServiceNow workflows, allowing for automation of approval processes and fulfillment tasks. This helps in ensuring that the requested items go through the necessary approvals and are delivered efficiently.

User Experience: Order guides enhance the user experience by providing a user-friendly interface for selecting and ordering multiple items. This can be particularly beneficial in scenarios where users need to request a combination of products or services as part of a standard process.

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