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What Is a dealership BDC? Automotive Business Development Center Explained...

In this video, we break down the Automotive BDC (Business Development Center) — the heartbeat of dealership communication and lead generation.

Whether you're new to the car industry or looking to sharpen your dealership strategy, this deep dive shows how a BDC team drives appointments, boosts sales, and keeps customers coming back.

Follow the journey of a BDC agent as they turn a phone lead into a showroom visit, using proven scripts, CRM tools, and customer service techniques. Learn how internal BDCs operate, and discover the growing role of external BDC services that support dealerships nationwide.

Topics covered:
• What is a BDC in automotive?
• How BDC agents handle inbound and outbound calls
• Lead management and appointment setting
• CRM and call tracking tools
• External BDC vs in-house BDC

Perfect for: dealership managers, service advisors, BDC reps, automotive marketers, and anyone curious about how car dealerships really work behind the scenes.

Interested in learning more about our BDC? BOOK A DEMO ▶︎▶︎ https://www.worldwidebdc.com/book-a-d...

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ABOUT WORLDWIDE BDC

Based in South Florida, Worldwide BDC is an All-in-one BDC solution. From Sales BDC, Service to Sales, Data Mining, Service BDC & Facebook Campaigns. Our agents are the best in the automotive industry and we guarantee results. See what your showroom can really look like!

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