Always Use Teach back! Now More than Ever

Mary Ann Abrams, MD, MPH
Nationwide Children’s Hospital

This interactive session will equip participants with knowledge, skills, tools, and resources to foster routine use of teach-back and organizational health literacy. Teach-back helps promote adherence, quality, safety, equity, and patient-centered care. The Always Use Teach-back! Toolkit was created to support individual and organizational improvement in appropriate use of teach-back whenever it is indicated—making it an always event. Through presentation, group discussion, and exploration of Toolkit components, participants will be prepared to develop a teach-back-oriented organizational health literacy plan tailored for their setting.

Objectives:

-Describe how teach-back and organizational health literacy are key to safe, high-quality, equitable care, especially in the time of COVID.
-Identify key components of the Always Use Teach-back! Toolkit.
-Plan next steps to increase use of teach-back in your setting.