Скачать или смотреть sap c4c training video | SAP cloud for customer online demo.

SAP C4C Training is one step advance than SAP CRM module as this SAP module offers complete, robust & mature solution for maintaining customer relation management. Best SAP Cloud for customer training comes with pre-packaged integrations to SAP CRM and SAP ERP, social features and mobile interfaces. SAP Cloud for Customer Training can be seen as a unique combo of browser based Silver light UI, social features of JAM, SAP HANA, and set of iOS and Android mobile applications and SAP PI as optional choice.
SAP C4C Course curriculum:

INTRODUCTION TO C4C
System Landscape
Tenant Landscape
C4C FUNCTIONALITIES, FEED, SHELF, TAG, FOLLOW
Feed
Shelf
Tag
Library
Follow
ADMINISTRATION
Log in with Initial User ID
Create Service Agent
Authorization to service agent
Lock initial User ID & Pwd
PROJECT SCOPE
Scoping
Questionnaire
ORGANIZATIONAL MANAGEMENT
Define Job definitions
Create Employee
Create Org Structure
Assign employee to org structure
Define Division
Define Distribution Channel
ACCOUNT MANAGEMENT
Fine Tuning Activities of Account
Fine Tuning Activities of Contact
Fine Tuning fo General Business Partner
Duplicate Check of Business Partners in scoping and fine tunining
PRODUCTS
Product Categories
Product List
Registered Products (Equipments)
Warranties
PRICING
Base Price List
Discount List
INCIDENT MANAGEMENT
Create incident
Follow incident
MARKETING
Marketing Lead
Marketing Lead fine tuning
Lead Routing Rules
Target Group
Campaign
SALES
Opportunity Management
Quotation Management
Sales Order
Integration scenarios
SERVICE
Service Ticket
Service Level Agreements
Installed Base
Functional Location
Service Contracts
Integration Scenarios
INTEGRATION
Communication System
Communication Arrangement
Code List Mapping
ID Mapping for Integration
Monitoring
Ports in ECC
Partner Profile
ALE Distribution Model
BUSINESS ROLES & AUTHORIZATIONS
Create Business Role
Assign user’s to business role
Provide access to work centers
Restrict/Provide access to user’s based on fields
UI CONFIGURATION
Hide Field
Make Field Visible
Create New Field
Rename Field
OUTLOOK INTEGRATION
MOBILE INTEGRATION
WORKFLOWS
APPROVALS
APPROVALS
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