Скачать или смотреть How Mid-Market GCCs Can Compete Globally | Abhilash Raghavan | Dexian India

Global Capability Centers are no longer built for cost savings alone they’re built to create real capability, drive transformation, and shape global business strategy.

In this episode of Dexian Talks – The GCC Leader Series, we sit down with Abhilash Raghavan, Chief Business Officer at NLB Services, who brings over 25 years of experience and has helped establish 30+ GCCs for iconic global brands including PepsiCo, Delta Airlines, AB InBev, Target, LSEG, and more.

Abhilash shares candid insights on - Why cost arbitrage is now an expectation—not a strategy, and how mid-market companies can successfully build GCCs in India. Why size doesn’t matter, but engagement models do & what separates a GCC leader from a site manager to "GCCpreneur” mindset.

Timestamps -
00:00 – Introduction to Dexian Talks | GCC Leader Series
01:08 – Meet Abhilash Raghavan
03:36 – Why GCCs Matter More Than Ever
05:05 – Is Cost Arbitrage Still Relevant?
06:23 – Capability Over Cost - The New GCC Mindset
07:39 – Does GCC Size Really Matter?
08:05 – BOT, EOR & Alternative GCC Models Explained
10:05 – Who Should Lead a Mid-Market GCC?
12:15 – What Makes a Great GCC Leader Today?
13:18 – Influencing Without Authority
14:26 – Do GCCs Still Need Expats?
15:37 – India as a Global Leadership Hub
16:24 – The Rise of the “GCCpreneur”
17:16 – Building from Scratch
19:09 – Why He Chose to Stay in the GCC Space
20:15 – How IT Services Firms View GCC Growth
22:03 – Build vs Partner: The Future Engagement Model
24:39 – What Defines GCC Success?
25:35 – Sponsorship, Talent & Change Management
28:31 – ROI vs Capability Creation
29:11 – Leadership Changes & Sustaining GCC Strategy

For global CEOs, CFOs, GCC leaders, HR heads, and anyone exploring India as a capability hub, this conversation offers a practical, no-fluff playbook on what actually works.

Subscribe to Dexian India for more conversations with leaders shaping the future of global enterprises.
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