Скачать или смотреть QuidelOrtho’s 6 Keys to Positioning Service as a Differentiator

In Episode 354 of UNSCRIPTED, we explore how QuidelOrtho transformed field service strategy from a cost center into a strategic business differentiator. Matt Tice, VP of Global Services, shares six practical strategies for driving customer retention, gaining executive leadership buy-in, aligning KPIs with customer expectations, and leveraging AI to elevate the customer experience.

If you’re a service leader looking to reposition service as a growth engine, not just a post-sale function, this episode delivers actionable insights you can apply immediately.

Topics covered:

• Service as a retention strategy
• Breaking down silos across the business
• Executive alignment through data + storytelling
• KPI clarity and behavior alignment
• Workforce development and apprenticeships
• Using AI to automate the transactional and elevate the relational

#UNSCRIPTEDpodcast #FutureofFieldService