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Friday 6 Oct. | 16:05 – 16:45 | Plenagora
[Embracing our humanity plenary]
How businesses can be more ‘human’ - #humanbusiness
Successful businesses are often described as having built strong relationships with people – be they customers, employees, communities, suppliers or others. Yet corporate interactions are not always imbued with a ‘human’ touch, with the compassion, empathy and communication that builds strong
relationships. With the rise of artificial intelligence, companies will need to make even more complex
decisions about how ‘human’ their businesses should be.
• What companies have built strong cultures that feel more human to stakeholders, and what
advantages does this create?
• How can organisations change their cultures to be more human, even as they adopt more
digital tools and technologies to carry out their work?
• What systems, for example, regulatory or social norms, constrain the ability of organisations
to be more human?
Moderator: Star Jones, President, Professional Diversity Network (NASDAQ: IPDN); National
Association of Professional Women (NAPW)
Speakers:
Ø Alexis Herman, Chair and Chief Executive Officer, New Ventures, LLC; Board Member, The
Coca Cola Company
Ø Anne Richards, CEO, M&G Investments
Ø Diane de Saint Victor, General Counsel, Company Secretary and Member of the Executive
Committee, ABB
Ø Sue Stephenson, Co-Founder and Interim CEO, IMPACT 2030