Скачать или смотреть How To Build SMS Chatbot On Twilio For Ticketing Using Python | Learn Python

In this project series, you will learn to build an SMS chatbot on Twilio for ticketing using Python.

we'll focus on creating an SMS chatbot that notices trends or sentiment in language, to triage, tag, escalate support tickets (through Zendesk) better.SMS chatbot will be built on Twilio using Python.

00:00:00 - Session 00: Introduction:
00:01:13 - Session 01: Setting up Project Environment
00:25:13 - Session 02: Figuring out Zendesk + Twilio integration
00:56:54 - Session 03: Creating, Updating, Replying To Tickets via SMS
01:33:19 - Session 04: Installing and Using NLTK and Vader Lexicon for Sentiment Analysis
02:38:04 Session 05: Running Sentiment Analysis on SMSs Received and Tagging the Zendesk Tickets with Severity

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