Скачать или смотреть How ThredUp Processes 100,000 Items a Day with AI and Automation

🚀 How do you scale resale to 100,000+ items a day?

ThredUp’s Chief Product & Technology Officer Dan DeMeyere joins Harshida and Ninaad to share the journey from a scrappy peer-to-peer marketplace to an AI-powered resale giant. Discover the operational pivots, automation breakthroughs, and cultural practices that turned secondhand into mainstream.

🎙️ What You’ll Learn:
• Why sustainability wasn’t the first growth driver — and what really unlocked product-market fit
• The pivot from peer-to-peer to asset-backed resale operations
• How ThredUp scaled distribution centers to millions of SKUs with automation
• Metrics that balance throughput vs. quality in resale logistics
• How generative AI and visual search are transforming discovery and personalization
• The role of hackathons, AI bootcamps, and “atomic building blocks” in driving innovation
• How Resale-as-a-Service empowers brands like Madewell with white-labeled ThredUp capabilities

📌 Episode Highlights:
• [00:00] Intro & Dan’s 15-year journey at ThredUp
• [00:02:00] Early challenges: sustainability vs. customer value drivers
• [00:04:00] The pivotal bag-drop pivot that unlocked scale
• [00:07:30] Buyer–seller dynamics and overlap
• [00:09:00] Customer jobs-to-be-done & unlearning assumptions
• [00:12:00] Scaling operations: from scrappy setups to the world’s largest clothing carousel
• [00:17:00] Metrics: balancing speed, quality, and trust
• [00:21:00] AI-powered search & discovery (from cottagecore to mermaidcore)
• [00:26:30] AI adoption through hackathons & building blocks
• [00:33:30] Sustaining an innovation culture with hiring & leadership
• [00:36:30] Resale-as-a-Service for brands
• [00:39:30] Agentic AI and the future of shopping
• [00:42:00] Shoptalk Fall sessions & closing thoughts

💬 Top Quotes:
[00:02:30] “Even if someone cares about the planet... we did not find product-market fit. We had to work a lot early on to better understand the needs of both buyers and sellers.” – Dan DeMeyere
[00:12:15] “It was a little bit like jumping out of an airplane and just having trust in ourselves that we're gonna build or find a parachute before we hit the ground.” – Dan DeMeyere
[00:20:30] “Trust is so important, especially in the used space. We have to become clever in helping customers feel confident with the potential fit and flattery of every item.” – Dan DeMeyere
[00:39:30] “If your core experience can be improved through AI, why do you need to put ‘AI’ on the website? It’s about the value you bring, the job they’re hiring you for.” – Dan DeMeyere

👤 About the Guest:
Dan DeMeyere is the Chief Product and Technology Officer at ThredUp, where he’s spent 15 years scaling the company into a category-defining resale platform. He oversees product, engineering, and AI innovation powering millions of secondhand items daily.

🔗 Links Mentioned:
• ThredUp on LinkedIn:   / thredup  
• Dan DeMeyere on LinkedIn:   / dandemeyere  

🎟️ Don’t forget to join us at Shoptalk Fall, Oct 16–18 in Chicago! Grab your tickets here: https://fall.shoptalk.com/tickets

Featured Shoptalk Sessions:
• Harshida Acharya – Scenario Planning in a Volatile World
• Ninaad Acharya – Supply Chain Agility in the Age of Disruption
• Dan DeMeyere – Retail Intelligence: What AI Can – and Can’t – Do Today
• James Reinhart – Leading Through Culture Shifts

#Resale #SupplyChain #Ecommerce #AI #GenerativeAI #Marketplace #CustomerExperience #InnovationCulture