Скачать или смотреть Are Your Customers Being Served?: How to Boost… by Rowmark Ltd · Audiobook preview

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Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service
Authored by Rowmark Ltd
Narrated by David Ryder

0:00 Intro
0:03
2:56
9:22 Outro

#rowmarkltd #areyourcustomersbeingservedhowtoboostprofitsbydeliveringexceptionalcustomerservice

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BOOK DESCRIPTION

Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage.

This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer–service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.

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AUDIOBOOK DETAILS

Purchase on Google Play Books ►► https://g.co/booksYT/AQAAAEBilGvUGM
Language: English
Publisher: Matrix
Published on: September 20, 2007
ISBN: 9781848390010
Duration: 1 hr, 33 min
Genres: Business & Economics / Customer Relations, Business & Economics / General, Self-Help / Personal Growth / Success