Quality Management and Continuous Improvement | Google Project Management Certificate

Learn how to manage and meet quality standards in your project. Take a look at continuous improvement, how to use data-driven frameworks, conduct retrospectives, and maintain a positive, blameless tone throughout the process.

0:00 Introduction
0:25 Key Quality Management Concepts
7:12 Fostering Customer Relationships with Communication Skills
13:26 Measuring Customer Satisfaction
18:38 Ensuring Accessibility During Feedback Collection
21:27 Continuous Improvement and Process Improvement
24:56 Data-driven Improvement Frameworks
29:18 Differentiating Projects from Programs
34:30 The Purpose of a Retrospective
40:17 Conducting a Retrospective

This video is part of the Google Project Management Certificate, which introduces learners to project management fundamentals including various approaches, tools and templates, goal-setting, risk management, team dynamics, and data-driven decision making.

The program, created by Google employees in the field, is designed to provide you with job-ready skills in about 6 months to start or advance your career in Project Management.

Take the Certificate HERE: https://goo.gle/3R3IpIH

Subscribe HERE: https://bit.ly/SubscribeGCC

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