Mapping Value from Salesforce AI

In a 2023 Salesforce survey of Sales and Service users, half of all respondents indicate that they “don’t know how to get the most value out of AI,” while a 2024 survey from LinkedIn and Microsoft shows that 59% of survey respondents “worry about quantifying the productivity gains of AI” and 60% say their company “lacks a vision and plan to implement it.”

In this session, TruSummit Solutions’ Danielle Nelson takes the nebulous statements around AI -- "AI is going to help us transform our business" -- and shows you how to turn them into something more concrete.

Using customer support as a use case, we cut through the AI noise to help you determine your expected value from Salesforce AI, enabling you to move from vague generalizations to needle-moving results.