Clearing no paper error – MFCL2750DW or HLL2395DW

Learn how to clear the “No Paper” error on your Brother MFC-L2710DW, MFC-L271DW XL, or HL-L2395DW laser all-in-one.

Models covered:
Brother HLL2395DW
Brother MFCL2750DW
Brother MFCL2750DWXL

For more information on recommended paper types click here: https://help.brother-usa.com/app/answ...

For more videos, tutorials, and FAQs visit our support site at: http://www.brother-usa.com/support

Quick Links / Table of Contents:
Models and errors Covered 00:09
Turn off the power 00:34
Remove paper tray 00:40
Inspect paper and paper tray 00:44
Clean separator pad 01:20
Clean pickup rollers 01:34
Turn on power 01:42
Reinstall paper tray 01:57
Verify machine settings 02:00
Verify computer settings (Mac) 2:49
Verify computer settings (Win) 3:12
Print test page 3:48


Transcript:
Welcome. Today we’re going to learn how to clear the No Paper error on your Brother MFC-L2750DW. This video will cover multiple models. Even though your machine may not match the model on the screen, the overall process will be the same. (Video covers HL-L2395DW and MFC-L2750DWXL no paper as well)

The No Paper error is usually caused by missing or incorrectly loaded paper in the paper tray of your Brother machine or incorrect settings in the printer driver or printing application. This video will walk you through correcting each of those issues and clearing the error.

We will begin by powering down your Bother machine. Now pull the paper tray completely out of the machine. Remove the paper from the paper tray and verify that the tray guides are set to the correct paper size.

Check the paper for damage or irregularities that could prevent it from feeding properly. Also verify the weight and thickness of the paper. Follow the link on the screen for more information on paper specifications.

Locate the white gears on the left side of the tray and rotate them, checking for gear damage and verifying that the metal plate raises and lowers as the gears are turned. If the gears are missing or damaged the tray will need to be replaced….otherwise turn to the separator pad on the front of the paper tray.

Take a lint-free cloth and soak it in warm water being careful to wring out any excess water. Now clean any dust from the separator pad. Next clean the pickup rollers on the underside of the machine, and power the machine back on.

Reload the paper into the paper tray. Ensure the tray guides are not pushed too tightly against the paper which can cause jamming. Also verify that the paper is not loaded above the maximum fill line. Now replace the paper tray.

On the touch screen, press the Settings Icon

Select “All Settings” from the option list

Then select “General Setup”

Now select “Tray Settings”

Select “Paper Type”

Using the arrows on the touchscreen, select the thickness setting that best matches the paper in the paper tray.

Now press “Paper Size”

And verify that the selected paper size matches the paper in the paper tray. And the press “OK.”

Now you will verify your computer settings.

For Mac users open your printing application. Click on “File” and select the “Print” option. When the print window opens verify the Brother printer driver is selected from the Printer list. From the Application dropdown select Print Settings and verify the Paper Source set correctly.

For Windows users open the Printers folder. Right-click on the icon for your Brother machine and then left click on Printer Properties and click on the Device Settings tab. Now click on “Auto Detect” and then click “OK.”

Right-click again on the printer icon and then left click on Printing Preferences. Verify that the Paper Source is set correctly for both the First Page and Other Pages dropdowns.

Print a test page from your application. If the document prints the issue is resolved, if not return to the paper tray and double check that there are no missing or broken gears and that the paper you are using meets machine specifications.

For more Tutorials, FAQ's and Videos, visit us at www.brother-usa.com

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