How to Enhance Customer Experience through Digital Enablement in Retail and Telecom

Etisalat's digital enablement prioritizes exceptional customer experience across digital channels by understanding customer needs and making informed decisions with meaningful data analysis, says Shaifka Houcine, Group Director - Digital Channels, Etisalat.

Full video here -
https://www.hashgrowth.org/videos/how...

In the full video, the panelists discuss:
- The importance of Digital Enablement in Retail and Telecom Industry
- How Telcos Work With the Likes of Google and Facebook
- Importance of People in Solving the Telcos Challenges

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