Why Knowledge Is Your Leadership Superpower (And How to Go About Getting It)

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When leaders harness their deep domain knowledge, they do more than just lead — they propel their entire organization forward. Expertise is about more than just knowing your stuff. It's about using that knowledge to make smarter decisions. Inspire your teams. And, establish you and your organization as leaders in your industry. ​

​When you make decisions for your organization backed by the knowledge that comes with domain expertise, it's not just beneficial, it's transformative. You’re better able to predict trends, avoid problems and pitfalls, and handle challenges with more ease. ​
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And for your organization? Your deep understanding becomes part of a strong foundation that contributes to your company’s success. It creates a culture of excellence, attracts top talent who want to learn from the best, and sets a standard that competitors struggle to match.​

​Watch the video from Eric Feng's Professional Speaking bootcamp to learn more!

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Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

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