AI-enabled support: The future of contact centers with Five9 and CBTS

Описание к видео AI-enabled support: The future of contact centers with Five9 and CBTS

CBTS Sales Engineer Kevin Johnston explores the integration of AI and machine learning in the Five9 contact center platform. Learn how these technologies enhance customer experiences, support agents with real-time assistance, and drive better business outcomes through intelligent routing, sentiment analysis, and comprehensive interaction analytics. Discover how AI is transforming contact centers to deliver better outcomes for customers, agents, and businesses alike.

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