Rides and Rentals: Navigating Transportation Solutions in Auto Shops

Car Rental and Shuttle Services for Auto Repair Shops



In this episode of the Garage Grit Podcast, host Brad Hurlock of AA Shop Marketing discusses solutions for customers who drop off their cars and need another ride. The discussion features three auto repair shop owners: Stephan from Indiana, Brian from Michigan, and Brian from Iowa. They explore different approaches like shuttle services, rental programs, and ride shares, sharing their successes, challenges, and insurance implications. The conversation also touches on the benefits of offering loaner vehicles, strategies for slow-day marketing, and the importance of personalization in customer communication.








Chapters



00:00 Introduction to the Podcast and Today's Topic



00:44 Meet the Shop Owners



01:02 Brian from Finkle Automotive Shares His Approach



02:17 Brian Rooney's Current System and Challenges



03:04 Stephan Carroll's Hybrid Approach



04:11 Discussion on Shuttle Services and Customer Preferences



04:53 Challenges and Solutions in Providing Loaner Cars



17:07 Insurance and Liability Concerns



17:48 Stephan's Evolution to a Rental Fleet



28:14 Weather Considerations and Customer Experiences



33:20 Exploring Shuttle Services



34:35 Building Customer Relationships



35:39 Luxury Shuttle Ideas



36:24 Concerns and Safety Measures



41:32 Insurance and Rental Programs



47:51 Handling Customer Complaints



56:03 Managing Courtesy Vehicles



58:30 Final Thoughts and Future Topics



01:01:52 Marketing Strategies for Slow Days