Streamline Your Support Follow-Up Process with Case Flags

Shorten the total time to resolution by streamlining your follow-up process with Case Flags.
https://www.vicasso.com/products/case...

Find Case Flags on the Salesforce AppExchange and install a 14-day free trial → https://vicas.so/installcf

As a support manager, ensuring my agents follow up with our customers can be difficult. Some don’t reach out consistently, so cases stay open too long. Case Flags allows me to standardize my follow-up processes so cases get re-flagged at the right time, helping agents shorten the total time to resolution.

To create a follow-up process, define the follow-up time when the case will be reflagged and set some default text for the next steps. Finally, assign the follow-up for the appropriate aging speeds.

How would you use the Follow Up Process for Case Flags to improve your service experience?

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