Скачать или смотреть From Nearshore to Global Contact center Outsourcing Excellence, with Neal Topf

🎙️ In our latest podcast episode, Neal Topf of Callzilla unveils the transformative journey during the pandemic, emphasizing the profound importance of a 'people-first' strategy amidst rapid technological shifts. Discover why Callzilla is betting on "analog transformation" and how they're setting new standards in customer-centricity. Don't miss this insightful conversation!

Outline:
00:00 - Intro
1:37 - Neal’s Journey into the Contact Center Space
4:32 - How CallZilla came to life
9:40 - The Importance of Collaboration
12:41 - Merging Theory with Reality in a Customer-Centric World
14:18 - Adapting to Client Needs: The Dynamics of Digital Transformation
22:13 - Harnessing Modern Tech for Authentic Customer Insights
26:47 - Promo
28:49 - Redefining QA: Conversational AI for Holistic Insights
33:27 - Navigating the Nuances of Multilingual Conversational AI
37:29 - Balancing Conversational AI and Human Agents in Modern IVRs
46:19 - The Art of Entrepreneurship: Grit, Growth, and Grounding
56:47 - Balancing Work/Life & Outro

https://nobelbiz.com/resources/first-...
_____________________________________________________________________________

We would love for you to join the discussion in the comment section below 👇🏻, and let us know what you thought about this episode.

Hit subscribe 🖱️ to be the first one to find out about the upcoming episodes of the FIRST CONTACT series.
—
FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life.

More from our FIRSTCONTACT Podcast: https://nobelbiz.com/first-contact-po...
_____________________________________________________________________________

NobelBiz Inc. is an industry-leading provider of contact center software solutions from their patented carrier of carriers network to their new, innovative, and fully remote omnichannel contact center solution. Their network guarantees crystal-clear voice quality and 100% uptime.

More on our carrier network:
https://nobelbiz.com/technology/voice/

Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions.

More on our omnichannel solution: https://nobelbiz.com/technology/omni-...
_____________________________________________________________________________
Website: https://www.nobelbiz.com
Linkedin:   / nobelbiz-inc-  
Facebook:   / nobelbizinc  
Twitter:   / nobelbiz  

#DigitalTransformation #contactcenter #CustomerCentricity #CommunicationChannels #DigitalTrends #ClientManagement #CustomerNeeds #ManagingDigitalTransformations #MultifacetedCommunication