Скачать или смотреть Tech Roundtable Recap: CRM, Customer Experience & Product Design in the Age of AI

Tech Roundtable Recap: CRM, Customer Experience & Product Design in the Age of AI

Saturday's Tech Roundtable was a powerful exchange of ideas, real case studies, and bold perspectives on how AI is reshaping CRM, customer experience, and product design. We were joined by exceptional experts from diverse industries, each bringing deep insights and practical wisdom.

Highlights from Our Speakers:

Bhanupriya Singh   / bhanupriya-singh-28a66866  
Led the roundtable discussion with powerful case studies, from how Netflix transformed through data-driven customer experience to how Amazon once slipped by not doing the same. She also highlighted the transformation traps: lack of cultural readiness, weak leadership support, unclear purpose, and poor system integration.

Roopam Bohra: Highlighted Walmart India’s localization lessons—AI helps global brands stay relevant through hyper-local insights.
  / roopambohra  

Anuj Saxena : Explained how AI enables brands to personalize customer journeys, making CX a core differentiator.
  / anujsaxena-digitaltransformation  

Ram Subramaniam Showed how predictive analytics at KFC builds loyalty by anticipating customer preferences.
  / ram-subramaniam-4682118  

Wazeer "TJ" Jalal: Explored neuromarketing trends, AI can link design choices (like color) to emotional impact and genuine digital maturity.
  / tjwazeer  

Tonyell Somerville: Illustrated how hospitality is using AI to personalize guest experiences and streamline operations.
  / tonyell-tony-somerville-2b0466211  

JEYARAMAN MBA DBA CX: Described how automotive brands use real-time data for smarter customer touchpoints and seamless product improvements.
  / jeyaraman-mba-dba-cx-681a28136  

Rajaram Khanolkar: Emphasized the need for integrated, real-time data systems—AI-powered platforms unify CRM, CX, and product design for better service.
  / rajaramkhanolkar  

Neetu Choudhary: Set the big-picture tone: transformation starts with leadership alignment and culture, not just new tools.
  / choudharyneetu  

What’s Next?

We are planning more highly focused, industry-specific roundtables throughout the coming year.

Our goal is simple yet powerful:
Bring experienced leaders together to share insights, learn from each other, connect deeply, and grow collectively.

Stay tuned for the next announcement, the learning journey has just has just begun!

Neetu Choudhary
Evolvitude Fze
#LeadWithNeetu #CustomerExperie