Скачать или смотреть The Two Speeds of Change in Customer Experience With Nienke Bloem

Discover the transformative power of Customer Experience (CX) in the latest episode of the Account Experience Podcast! Join host Adam Dorrell and CX expert Nienke Bloem as they delve into why CX has evolved from a buzzword to a critical boardroom priority. Nienke, a renowned CX leader and educator, brings her infectious energy and practical insights to the table, discussing how CX leaders can elevate their impact across organizations.

In this engaging conversation, Adam and Nienke explore the profound shift of CX from a departmental focus to a company-wide movement. They tackle essential topics like bridging the gap between customer truth and boardroom decisions and navigating the dual speeds of change that define modern leadership.

Whether you're deeply involved in B2B CX strategy or simply passionate about driving impactful change, this episode offers invaluable insights and strategies to empower your journey. Don't miss out – watch now and take your CX initiatives to the next level!