Скачать или смотреть Creating Seamless Digital Integration with Unum's Dora Clements | Life Accelerated Podcast

Great leaders in digital innovation often start their journey in diverse fields. Dora Clements, an exceptional leader at Unum, transitioned from entertainment law to overseeing transformative initiatives at the 175-year-old company. Host Anthony O’Donnell speaks with Dora, the Senior Vice President of Transformation, in this episode about Unum’s use of digital technologies to transform operations, enhance customer experiences, and remain competitive in the life insurance industry.

Dora, with her extensive operational strategy and technology integration background, shares insights on merging traditional insurance practices with digital solutions to foster efficiency and superior customer experiences. They discuss Unum’s ambitious digital transformation journey, innovative strategies, advanced self-service portals, real-time customer satisfaction analytics, and commitment to data integrity and responsible AI adoption.

Key Takeaways:

🔺Leveraging digital technologies enhances efficiency and customer satisfaction, setting new industry standards through innovative practices and a commitment to transformation.

🔺Data integrity and advanced analytics play pivotal roles in driving effective digital solutions that improve business outcomes and user experiences within the life insurance sector.

🔺Building high-performing teams equipped to manage change, foster innovation, and seamlessly bridge the gap between business operations and technology is crucial for successful digital transformation.

Timestamps:
(00:00) Introducing Life Accelerated
(01:42) Intro to Dora's journey and digital transformation milestones of Unum
(05:43) The connection between organizational psychology and industrial psychology to digital transformation
(07:00) The “three-legged stool” model as a disciplined way to transform
(08:52) The importance of communication and collaboration across teams
(10:55) How Unum is transforming to meet the objective of living their mission in today’s technologically-focused world.
(12:34) Unum’s focus on customer satisfaction and “My Unum” portals
(16:05) The importance of data integrity and architecture; the utilization of data analytics to improve customer experience and business results
(19:32) Exploration of AI and it’s future implications
(20:18) Change management by coaching and cultivating high-performing teams at Unum
(23:25) Unum’s focus on connectivity, data quality, and customer experience.