A Year in Review and 2025 Plans with Mike Keating and Julia Coakley

In this episode, MGAA CEO Mike Keating and COO Julia Coakley are joined by guest host Joe Malone to examine the association’s successes throughout 2024, and outline their resolutions for the next year and beyond. Both affirm that, as a non-profit organisation, the MGAA’s most fervent priority is to maintain the satisfaction of its current and new membership, by continually enhancing its proposition through the collation and implementation of member feedback.

This year, Julia reflects, the MGAA has achieved this through the creation of its DNI program and Mental Health in Business program, both of which were borne out of member suggestions. Beyond this, the MGAA remains committed to attending to the issues most important to members, namely assisting with the introduction of new regulatory measures. Given its healthy relationship with the FCA, Mike notes that the MGAA is well-positioned to directly communicate the concerns and interests of its members to policymakers. This ensures that regulation remains proportionate and can facilitate, rather than hinder, positive customer outcomes.

Mike and Julia also reflect on the MGAA’s highly successful events in 2024. Both our flagship conference and the London Broker Exchange exceeded our expectations in terms of footfall. As with every other aspect of the association, Julia notes that we will continue to improve our events through the feedback delivered by our members. The association’s priorities for 2025 and beyond are not hinged upon any arbitrary implementation of change simply for the sake of doing so. Even as MGAA membership continues to expand, Mike and Julia assure listeners that their decision-making will always remain underpinned by comprehensive research into members’ interests and needs, both individually and collectively as a market.