Скачать или смотреть Help Scout | How To Use Help Scout For Daily Customer Support

In this Help Scout tutorial video we're going to show you how to manage and respond to your support requests / tickets on a day to day basis.

During this Help Scout tutorial video you will learn how to...

● Setup an "Auto Reply message
● Check your new support requests.
● Add a tag to conversations.
● Create a "Note" for internal communication.
● Reply to a conversation.
● Add a signature to a message (manually or permanently).
● Save a message as a Saved Reply.
● Save a message as a Draft to work on later.
● Set the "Status" and "Assignment" of a message before sending the message.
● See when the customer has "viewed" your reply.
● Close a message when the conversation is over.

If you're looking for a detailed, step-by-step tutorial on how to manage your support requests, this Help Scout video is for you!

Get a free trial, PLUS a $50 discount when you sign up for Help Scout using our link:
https://digitalsuccess.link/helpscout

FREE HELP SCOUT VIDEO TRAINING SERIES
Check out our brand new Help Scout Video Training series!

Inside the training series, you will find step-by-step video tutorials that walk you through how to use the Help Scout platform like a pro (in less than 60 minutes).

Sign up for free here:
https://digitalsuccess.link/helpscout...

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VIDEO CHAPTERS
0:00 Introduction
0:36 Using The "Beacon" To Submit A Support Request
1:36 Setting Up An "Auto Reply" Message
2:50 Open A New, "Unassigned" Support Request
3:48 Add Multiple "Tags" To A Conversation
5:17 Create A "Note" For Internal Communication
6:00 Reply To A Conversation
6:18 Use A "Signature" At The End Of A Message
6:40 Manually Add A Signature Using A Saved Reply
7:23 Add A Permanent Signature To Every Outgoing Message
8:14 Save The Message As A "Saved Reply"
9:20 Save My Message Progress As A "Draft"
10:07 Set The "Status" And "Assignment" And Send The Message
11:13 See When A Customer Has "Viewed" A Reply
12:09 What A Customer Reply Looks Like
12:50 Close A Conversation That Has Been Resolved
13:50 View All Closed Conversations
15:21 Check For New Messages And Start The Process Again

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RECOMMENDED RESOURCES (TOOLS WE USE)

Beacon.by - PDF Lead Magnet & Ebook Creator
https://digitalsuccess.link/beacon

Help Scout - Customer Support Platform
https://digitalsuccess.link/helpscout

Systeme.io - All-In-One Marketing Platform (Online Courses, Sales Funnels & Email Marketing)
https://digitalsuccess.link/systeme

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Visit our Website / Blog
https://digitalsuccesspro.com

Subscribe To Our Youtube Channel
https://digitalsuccesspro.com/youtube

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DISCLAIMER
We may use "affiliate links" in this description, or mention them in the video. The owner of this channel will receive a commission if the referral link is clicked and action is taken. The commission received does not increase the purchase price. In some cases, using the link may actually reduce the purchase price. We only refer people to products or services that are high quality, tested and approved. We don't recommend junk! Of course, you must always do your own research before purchasing or using any product or software platform.

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