Скачать или смотреть Iowa State Bar Association Interview (Part 3)

You recently switched platforms. What kind of support do you receive in the new environment from XpressDox and Docugility?

Recently the Iowa State Bar Association switched document assembly platforms from the HotDocs platform to the XpressDox platform partnering with Docugility to do so.

As you can imagine this was not a decision that we took lightly. We had been using the HotDocs platform for 20 plus years. However, concerns arose, and we started to do our due diligence and ran across the XpressDox platform and Bethany at Docugility and just decided that that was the direction we wanted to go for our program into the future. We've now been up and running with that service for a year.

Members couldn't be more pleased with the change. We went from a desktop version that most members were using to a web based version, minimizing the problems that our members might encounter through installation because those changes are now done in mass.

But as far as the service model, it's just night and day with XpressDox and Docugility. Obviously XpressDox is the platform that we use and Docugility is our partner in the creation of the content and making necessary modifications in coordination with XpressDox. And there are things in our previous platform that we had started talking about five years ago and were promised five years ago and they are still not in existence in the prior platform.

Those issues don't exist in our partnership with XpressDox and Docugility when we request a change, or we request an enhancement. Enhancements obviously are a little more difficult because that's a core change to the XpressDox platform but they're very open to those changes and oftentimes those changes occur within 2-3 months to the platform itself rather than years as we were accustomed to.

The template management is handled by Docugility and Docugility has been tremendous in the expediency in which they make those changes. I'll use for example last Friday I had an issue. One of my members reached out to us, we had a child support calculator, and the template was creating an error. I reached out to our contacts at Docugility and within two hours that template was not only corrected, it's uploaded and every member has access to it. Once again it doesn't require that installation or anything of that nature because of the web based but that's our experience with both XpressDox and Docugility. It's that the expediency of our requests are there.

We've cut the time for modifications from years, to days and and that's all we can ask for and we look forward to what the future brings with this partnership. We've got big plans. XpressDox and Docugility are listening and we're glad to have them on board as partners with the Iowa State Bar Association.