Скачать или смотреть What We Know NOW About Stopping Cancellations - Dental Management Webinar

➡️ Access new dental management CE each month with AADOM membership: https://www.dentalmanagers.com/member...

Cancellations don’t just disrupt the day—they drain productivity, profitability, and team morale. Stop Cancellations! is a practical, high-impact course designed to help dental teams create a more predictable, productive schedule by addressing the real reasons patients cancel and no-show.

This course breaks down the hidden scheduling habits, communication missteps, and confirmation processes that unintentionally invite cancellations. Participants will learn how specific words, timing, and systems influence patient behavior—and how to shift those behaviors toward stronger commitment and follow-through.

Most cancellations aren’t about patients—they’re about communication and your team, and this webinar shows you how to change it!

Course Learning Objectives:
• Scheduling mistakes that invite patients to cancel.
• What the doctor may be saying is creating a cancellation problem.
• Why hygiene patients cancel more often and what you can do to STOP it.
• Why “confirmation” calls cause more people to cancel.
• The two secret words that will get more people to keep their appointments.
• E-mail, text, and phone reminders. Which is more effective?
• Should you charge a cancellation fee?
• Each team member’s role in helping patients keep their commitments.

Approved for 1 CEU for AADOM members if watched in AADOM's eCampus: https://learn.dentalmanagers.com/
AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Speakers: Steven J. Anderson, Founder and President of ToPS

Education brought to you by AADOM and ToPS
https://www.dentalmanagers.com/
https://www.totalpatientservice.com/

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