Скачать или смотреть Keeping Customers Loyal

Always good to keep customers loyal so they don't drift away or go down the road to one of your competitors. No doubt you've seen this happen without them telling you they are looking for greener pastures. Things you miss in emails. Listening --- really listening to what's on their mind.Old-school relationship-building with personal, meaningful customer experience engagements for long term success & higher customer retention with your high value customers and best fit potential customers. You need technical acumen, but also very strong soft skills on the sales side to manage relationships. It's not easy and not everyone is cut out to do both.